To get a service credit, you must send a request by sending an e-mail message to aws-sla-request amazon.com. To be justified, the credit requirement (i) must include your account number in the subject of the e-mail (the account number is at the top of the AWS Account Activity page); (ii) in the text of the email, include the dates and times of each incident with non-zero error rates that you claim to have experienced; (iii) include your server query protocols that document errors and confirm your alleged default (all confidential or confidential information contained in these minutes must be deleted or replaced with asterisks); and (iv) within 10 business days of the end of the billing cycle during which the errors occurred. If the percentage of the applicable monthly operating time for the month of such a request is confirmed by us and less than 99.9%, we will issue the service balance as part of a billing cycle after the month the error occurred. If you do not provide the above requirement and other information, you will be contradicted by receiving a service credit. This means that AWS guarantees that it will be 99.9 running times for standard S3 AI memory. Any lower number in your billing cycle means that AWS has not fulfilled its obligation (within the defined levels and limits). Does this mean that if the operating time of a certain service class, say S3 Standard-Infrequent Access, is less than 99.0%, but greater or equal to 95.0% in a given month, we will open a ticket and Amazon will compensate us at 25%? SLA may depend on different metrics such as availability, response time for open tickets, etc. It is an agreement between the supplier and the customer. AWS SLA for S3 is available. If, in your billing cycle, you paid $100 for a standard S3 AI memory and the total operating time of the service (in this billing cycle) is %98, you will receive a $25 credit to use in AWS services. This Amazon S3 Service Level Agreement (“SLA”) is a policy of using Amazon S3 and Amazon S3 Glacier (each an “Amazon S3 Service”) under the terms and conditions of the Amazon Web Services customer agreement (the AWS agreement) between Amazon Web Services, Inc.
and its affiliates (“AWS,” “us” or “us”) and AWS users (you”). This ALS applies separately to each account using an Amazon S3 service. Unless otherwise stated, this SLA is subject to the terms of the AWS agreement and the conditions activated have the meaning defined in the AWS agreement. We reserve the right to amend the terms of this ALS in accordance with the AWS agreement. This Amazon S3 Service Level Agreement (“SLA”) is a policy of using Amazon S3 and Amazon S3 Glacier (an “Amazon S3 Service” each) and applies separately to each account using an Amazon S3 service. In the event of a conflict between the terms and conditions of this ALS and the terms of the AWS customer agreement or any other agreement with us regarding your use of our services (the “Contract”), the terms of this ALS apply, but only to the extent of such a conflict.